Unable to locate the Paper Capture recognition service

When attempting to use OCR, error message "Unable to locate the Paper Capture recognition service. Your installation may be corrupt."

I've found at least 4 instances of this problem on different parts of the internet but not one of them have a solution.

I posted this on Experts Exchange and so far nothing...
http://www.experts-exchange.com/Software/Office_Productivity/OCR/Q_23103149.html

Adobe published this KB, but it doesn't fix the problem either...

http://www.adobe.com/go/kb402063

Can anyone *please* offer some help with this?