We recently upgraded close to 20 people to Acrobat X for the Discard external cross references feature. We author in FrameMaker 9 (unstructured), generating both PDFs and online Help from the same files. The Help combines over 50 FrameMaker books, and we cross-reference between books liberally so that users can navigate easily within the Help. Those cross-references don't work in PDFs, and we don't expect them to. We just want for the nonfunctioning cross-references not to appear to be links when the user drags the pointer over them.
Starting with Acrobat 9, the Discard external cross references feature seemed to offer the ability to remove cross-references to outside documents. I tested this with the trial version, and it appeared to work properly. I must not have tested thoroughly enough, though, because now the feature doesn't now work how I expect it to. When I optimize with the Discard external cross references feature, I still get the forefinger icon when I drag over a cross-reference in Acrobat or Reader. Clicking has no effect, but it had no effect before optimization.
- I've tried using PDFs generated different ways: Save as PDF, Print to PostScript and then distill the PostScript file, Print to PDF
- I've tried different optimize settings, including making Discard external cross references the only selection
- We've tried it on multiple computers running multiple OS (Windows 7 and Windows XP)
- I have not tried generating PDFs from FrameMaker 10; if someone thinks that will solve the problem, I can get the trial version, but I'm doubtful
Sometimes we can get the text to no longer be considered a link by optimizing multiple times, but when that does anything, it also removes some of the internal cross-references.
I didn't find anything about this being a known issue in the knowledgebase. Any ideas?
Jim
